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Pic loading problems??
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Jesse Hunter
Jesse Hunter
Huntsman

Jul-20-2008 10:09

Anyone else having difficulties with images loading?

Several profile and townie pics just simply refuse to show themselves to me today. I thought it might be my internet connection, but all other sites are loading fine and the lost images are consistently the same ones (the rest are fine).



Replies

Mitstux
Mitstux
Well-Connected

Jul-20-2008 10:14

Yup I experience the same problem with the pics too.

There is no prob with the sleuth helper coz I also checked with a browser and the problem persists...

turtledove
turtledove
Gopher to the Sleuth Gods

Jul-20-2008 10:37

I have absolutely nothing either :(((((

Sophie4
Sophie4
Gopher to the Sleuth Gods

Jul-20-2008 10:56

Not working for me either, glad I didn't accuse someone of dropping my laptop, lol.

Huglover
Huglover
Old Shoe

Jul-20-2008 11:06

It seems like the web-server where the pictures rest are down at the moment.
Are there anyone at all who HAVE pictures?

Jojo
Jojo
Old Shoe

Jul-20-2008 11:36

Amazon S3 hosts all of the Sleuth images, and seeing as their servers are down completely, we have no images.

Hopefully they will resolve the problem soon.

ctown28
ctown28
Tireless Tiger

Jul-20-2008 13:36

Just got this bit of info from Amazon S3 Statsu page:

9:06 AM PDT We are currently experiencing elevated error rates with S3. We are investigating.

9:27 AM PDT We're investigating an issue affecting requests. We'll continue to post updates here.

9:48 AM PDT Just wanted to provide an update that we are currently pursuing several paths of corrective action.

10:13 AM PDT We are continuing to pursue corrective action.

10:33 AM PDT A quick update that we believe this is an issue with the communication between several Amazon S3 internal components. We do not have an ETA at this time but will continue to keep you updated.

11:02 AM PDT We're currently in the process of testing a potential solution.

11:23 AM PDT Testing is still in progress. We're working very hard to restore service to our customers.

11:46 AM PDT We are still in the process of testing a series of configuration changes aimed at bringing the service back online.

12:06 PM PDT We have now restored communication between a small subset of hosts. We are working on restoring internal communication across the rest of the fleet. Once communication is fully restored, then we will work to restore request processing.

12:25 PM PDT We have restored communication between additional hosts and are continuing this work across the rest of the fleet. Thank you for your continued patience.

Huglover
Huglover
Old Shoe

Jul-20-2008 13:52

Thank you :-)
In my opinion this is one kind of service that may be a development team could be responsible to take care of ;-)
It's a job that's very valueable in the community, but it does not have to make a direct impact on the game ;-)
- it's just helping everyone to be happy, and know that there are someone who are willing to take care of problems that come up ;-)
- and in my opinion, you don't need to have the name Ben Ringold to do this kind of work...? I guess that the community would be better served if he was able to use his effort elsewhere...?

Sleuth Admin
Sleuth Admin
Tale Spinner

Jul-20-2008 14:14

Hi all,

As Jojo noted, all Sleuth images are hosted on Amazon's Simple Storage Service, which usually works well for that purpose (and at a reasonable cost). Unfortunately, the service is down right now, so I've had to switch over image hosting to our main web server. Images will probably load a little slower than usual, but you're probably not likely to notice a big difference either way.

This will be a bigger issue for Shades of Mystery, but I'll try to work out a similar solution there.

Sorry for the inconvenience. (And thanks Jojo and CTown for helping to keep everybody informed on the situation).


Huglover
Huglover
Old Shoe

Jul-20-2008 14:19

Thank you Admin :-)
It's now working wonderfully :-))

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