a little confused here!! how does it help when we ask the towns people if they know anything about the case? whenever i ask them, i kind of find it useless..or maybe i'm not getting the idea as to how that works!!
Sorry - unless you are talking about a featured mystery. They are different!
Yes - always ask in FMs.
When I played easier cases, with hardly any skills, or equipment, I found it helpful.
Now, I never use it anymore. Playing with equipment and much harder cases.