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Melanie D'lish
Melanie D'lish
Big Winner

Nov-14-2012 03:13

... help required, ironically.

Is anyone else using this programme to help with their Sleuthing? If so, are you having problems where it keeps crashing - namely:

"Error: Document couldn't be saved to stream for parsing. Sleuth Helper will exit to prevent inconsistency." Straight after logging in.

Even if you can't help with this, do you know of any other solvers which I could use instead?

Cheers
MDL

Replies

Lawliettine
Lawliettine
Trusted Informer

Jan-13-2013 03:42

Melanie, I'm getting this message. And after this, the program exits/closes, and there's nothing that fixes it.

Melanie D'lish
Melanie D'lish
Big Winner

Jan-13-2013 04:38

Yup that "exit to prevent inconsistency" message is sadly now very consistent. I've tried every option, checked/unchecked every box, run every virus scan, defragged every drive, climbed every mountain, yodelled every yodel and slurped every cup of tea (which seems to really annoy the Tea Steepers). Yet still no luck and it still crashes.

Back to the pen and paper!

ctown28
ctown28
Tireless Tiger

Jan-13-2013 14:43

Well that sucks that it stopped working for you, it certainly sounds like a setting on your PC, especially if its the one I sent you, I am having no problems with it at all.

What version of Internet Explorer do you have installed on your computer? I currently have IE8 and while I use Google Chrome for browsing, you still need to make sure Internet Explorer is at least installed.

If all else fails, try uninstalling and reinstalling

Melanie D'lish
Melanie D'lish
Big Winner

Jan-14-2013 05:08

Yes, I doubt it is the Solver itself that is the problem. It might still be the antivirus software interfering with it. Thanks for all your help, anyway - it is much appreciated!

Elizabeth March
Elizabeth March
Sleuth About Town

Jan-22-2013 16:38

Melanie...
I experienced the error you reported here, too.
But after clearing my cache, closing all internet browsers and using the Helper, it worked pretty fine and faster than before.

Melanie D'lish
Melanie D'lish
Big Winner

Jan-23-2013 00:58

Yes, I've recently done a complete overhaul (I'm typing this message using the Solver) and all seems to be working well - bar the occasional pop-up error message. Fingers crossed!

Elizabeth March
Elizabeth March
Sleuth About Town

Jan-24-2013 03:24

Good Luck! :-)
I hope everything keeps going well!

ctown28
ctown28
Tireless Tiger

Jan-27-2013 18:06

Duh!!! I can't believe I didn't think of the clearing the cache trick. The most basic troubleshooting step of all!

Thanks for the tip Elizabeth!

Jinx789
Jinx789

Jul-29-2017 08:42

um hello this is my first time posting and I've used sleuth Helper for a few years and I love it but now when I log in with it nothing shows in the boxes its just blank and I've uninstalled and re installed but it still won't work any help is greatly appreaciated

Cro Magnon
Cro Magnon
The Tome Ranger

Jul-29-2017 09:39

It's been broken for a while.

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