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Subscription bug?

Daenerys Targaryen
Daenerys Targaryen
Bibliophile

Jul-21-2016 02:17

I tried to subscribe one of my detectives and got the following message:

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.4c496768.1469092063.302c6899

Then I tried to bypass the problem by bying a gift subscription, but the message was the same.

Replies

Yeti Face
Yeti Face
Pinball Amateur

Jul-21-2016 05:28

Just to check, you have been trying to subscribe through a browser, rather than something like Sleuth Helper for example?

Blanche de Beaumont
Blanche de Beaumont
Con Artist

Jul-21-2016 07:18

I had the same problem this morning while trying to renew Blanche's subscription. I tried paying with my paypal account using both my browser and sleuth helper and I received this message;

Return to merchant
At this time, we are unable to process your request. Please return to and try another option.

I finally tried using my credit card and it worked.

Lady Jas
Lady Jas
The Chosen One

Jul-21-2016 10:27

I remember this happening to me and and Ben walked me through fixing it. I'll see if I can remember what I did.

Sleuth Sindy
Sleuth Sindy
Pinball Wizard

Jul-21-2016 13:06

The Chosen One

Now THAT's an interesting title. I'm very curious about that. :)

(You've probably had it forever and I'm just now noticing. For a Sleuth I'm not always the most observant person...)

Autumnsprings
Autumnsprings
Con Artist

Jul-21-2016 17:22

I've wondered about that one since I came back. Maybe she's Ben's favorite mod?

Sultry De Mon
Sultry De Mon
Con Artist

Jul-21-2016 20:08

Naw, she's the mod chosen to give Ben and Squirrel a hard time.
So what does it really mean, Jas?

Lady Jas
Lady Jas
The Chosen One

Jul-21-2016 20:17

Exactly right Sultry :D :D

And they love it too....

Lady Jas
Lady Jas
The Chosen One

Jul-21-2016 20:23

And I did remember what to do, DANY PM sent explaining step by step. :)

Daenerys Targaryen
Daenerys Targaryen
Bibliophile

Jul-22-2016 06:28

Thank you guys for being so helpful. I solved the problem by using another browser, but thanks to Jassie I'll know what to do when (and if) that happens again. :)


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