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Jun-10-2012 10:17

I'll have to whine and moan again.

I cannot log into Dedektif Cingöt's account. I haven't been able to do so for 5 days.

I tried every possible way of communication: Bug report, PM to either Ben or SS (cannot remember which), and email to help@hypoware.com.

I can wait for however long it needs to take to get it back. That's not the problem. All I am asking for is a response that would acknowledge me that the administration knows about it and will deal with it. Please, that's all I am asking.

Jun-10-2012 13:11

It couldn't hurt to try.

Jun-10-2012 13:24

ö = öt

That's how the problematic letter translates as. Here's a timeline of things which happened that seem related:

1. Server down
2. Server on. Dedektif Cingöt's no longer legible. But I can log in as always.
3. I cleared my caches upon suggestion.
4. Had a browser update right after this. So I had no chance to check out if I'd be having the same problem had I not had an update.
5. After the cache removal and update, I could no longer log in.

And that applies to Google Chrome, Explorer. I think I don't need to check out Opera or Safari, etc to rule out browsers.

These caches. Do they change anything in the registry, that and many other things I don't know. But I mentioned all this in my report.

Maybe it has to do with my computer? But they have to tell me so, so that I could get another subscription or just move on...

Jun-10-2012 18:40

Oh I thought I had resolved tis through Ms Helen days ago.

Jun-10-2012 18:46

Well the PM wasn't to me, but I thought I had resolved this through Ms Helen...

At the moment for whatever reason, and assume it's the server migration: your detective name looks like this: Dedektif Cingöt.

Using the above I can search and find your Detective. So I suspect if you copy paste that into the log-in screen it will work.

Now IF you have screwy symbols in your password, just do a 'I forgot my password' and it should send to your email account the password as the gamne server currently sees it.

SS/j

Jun-10-2012 18:48

and having a had a quick peak, it seems the Detective is completely playable as well.

Jun-10-2012 18:48

peek even.

Jun-10-2012 23:02

Thank you Squirrel. As you can see, it worked.
---

This is so strange because I tried doing that a couple of times before and it didn't work back then. So I never suspected it. Sorry. I must have tried logging in with the symbols before the cache incident. Just can't remember.

(I actually sent you a PM on June 7th, by the way - as Eden, of course. You probably accidentally clicked it and then never got the chance to see it was there. )

Jun-11-2012 00:28

Doh, when you PM'd me Squirrel I thought you meant you had PM'd Eden with that info. I must have had a massive case of baby brain that day.

Please accept my apologies Eden I had thought Squirrel had sent you that information. I am glad it is working for you now though.

Ms Helen.....(Currently residing in Shangri la)

Jun-11-2012 08:24

lol, thank you all :))

Jun-11-2012 15:37

Ack, sorry everybody. I didn't see this thread earlier. I'll fix this tonight.