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Sorry but...
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Eden Zweig
Nomad
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Jun-10-2012 10:17
I'll have to whine and moan again.
I cannot log into Dedektif Cingöt's account. I haven't been able to do so for 5 days.
I tried every possible way of communication: Bug report, PM to either Ben or SS (cannot remember which), and email to help@hypoware.com.
I can wait for however long it needs to take to get it back. That's not the problem. All I am asking for is a response that would acknowledge me that the administration knows about it and will deal with it. Please, that's all I am asking.
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Replies |
Catherine Madeira
Old Shoe
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Jun-10-2012 12:52
Eden,
Just a thought, when Ben did that update recently, there was a bug that screwed with some symbols. Since you have the unique Character in your name, I did a quick search for your detective and he doesn't exist. Then I looked for an old post from Dedektif Cingot's. The name now associated with those posts is: http://noir.playsleuth.com/detective/detective.spy?id=910734
I don't know how to make all those symbols. I bet if you could, you'd be able to log on, unless your password also had the character issue. You might also pass that link along to Admin.
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Danny Mack
Old Shoe
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Jun-10-2012 13:01
Nice detective work Catherine, -you could probably copy and paste the symbols?
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Catherine Madeira
Old Shoe
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Jun-10-2012 13:11
It couldn't hurt to try.
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Eden Zweig
Nomad
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Jun-10-2012 13:24
ö = öt
That's how the problematic letter translates as. Here's a timeline of things which happened that seem related:
1. Server down
2. Server on. Dedektif Cingöt's no longer legible. But I can log in as always.
3. I cleared my caches upon suggestion.
4. Had a browser update right after this. So I had no chance to check out if I'd be having the same problem had I not had an update.
5. After the cache removal and update, I could no longer log in.
And that applies to Google Chrome, Explorer. I think I don't need to check out Opera or Safari, etc to rule out browsers.
These caches. Do they change anything in the registry, that and many other things I don't know. But I mentioned all this in my report.
Maybe it has to do with my computer? But they have to tell me so, so that I could get another subscription or just move on...
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Secret_Squirrel
Safety Officer
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Jun-10-2012 18:40
Oh I thought I had resolved tis through Ms Helen days ago.
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Secret_Squirrel
Safety Officer
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Jun-10-2012 18:46
Well the PM wasn't to me, but I thought I had resolved this through Ms Helen...
At the moment for whatever reason, and assume it's the server migration: your detective name looks like this: Dedektif Cingöt.
Using the above I can search and find your Detective. So I suspect if you copy paste that into the log-in screen it will work.
Now IF you have screwy symbols in your password, just do a 'I forgot my password' and it should send to your email account the password as the gamne server currently sees it.
SS/j
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Secret_Squirrel
Safety Officer
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Jun-10-2012 18:48
and having a had a quick peak, it seems the Detective is completely playable as well.
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Secret_Squirrel
Safety Officer
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Jun-10-2012 18:48
peek even.
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Dedektif Cingot
Well-Connected
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Jun-10-2012 23:02
Thank you Squirrel. As you can see, it worked.
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This is so strange because I tried doing that a couple of times before and it didn't work back then. So I never suspected it. Sorry. I must have tried logging in with the symbols before the cache incident. Just can't remember.
(I actually sent you a PM on June 7th, by the way - as Eden, of course. You probably accidentally clicked it and then never got the chance to see it was there. )
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Miss Chloe
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Jun-11-2012 00:28
Doh, when you PM'd me Squirrel I thought you meant you had PM'd Eden with that info. I must have had a massive case of baby brain that day.
Please accept my apologies Eden I had thought Squirrel had sent you that information. I am glad it is working for you now though.
Ms Helen.....(Currently residing in Shangri la)
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