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Mai Capome
Mai Capome
Old Shoe

Feb-8-2008 01:11

I tried this twice yesterday and it didnt seem to work ............... well from my end it did and I recieved the thank you note. Very nice.

However..... the recipient in question didnt get the other half of the equasion or certainly not with in a couple of hours. She subscribed anyway, slightly disappointed, for not getting the discount off. Well.............. Who doesn't like a bargain.

Should it always take that long, do we need to learn to be more patient and wait longer or is the coupon system not working :)

Just curious.

Replies

Sleuth Admin
Sleuth Admin
Tale Spinner

Feb-11-2008 22:03

Jas is right here. If somebody's email account blocks the Coupon from getting through, then they can't redeem the coupon. The issue is with the email provider (yahoo, hotmail, etc.) incorrectly blocking something that isn't spam.

For most email systems, the coupon will show up in your junk or spam folder, but that's not always the case. On Yahoo, for instance, the message doesn't even show in your spam folder.

It may actually be helpful to inform their customer service about this issue, as they do want to hear feedback when their spam filter is not behaving correctly.

We'll add some help text to the Sidekick Coupon page specifically addressing this issue, but it is unlikely that we can provide a list of which email addresses don't work as there are a lot of different places where people get their email service from and just because they are rejecting certain messages one day, doesn't mean they are going to act the same way the next.


Mai Capome
Mai Capome
Old Shoe

Feb-12-2008 00:30

You ARE right Lady Jas, but in this instance that is not helpful to new people who dont know the system. That was my point. I did read the rules. Thank you for your words I shall certainly remember them the next time lol.

I know you are a very experiencd player and with 13 sidekicks, thats 13 happy people who,ve had 15% discounts. If i'd have know I would have come to you straight away for your help :)

As there DOES seem to be a problem, I think it is admirable that the Sleuth admin have stepped in here, to add some sort of text to the coupon to make us new people aware of the fact that there could be a problem with the email we are using, and try another or another till it goes through.



ctown28
ctown28
Tireless Tiger

Feb-12-2008 10:58

I agree with all of you as well, I had stated that I had tested it on several of the free ones and was able to circumvent the issue up until the latest one that I've had this past week. and again Kudos to Admin for responding to peoples requests!

Also kudos to Jas for relating her experiences when sending some where people have had problems and the steps taken to try and resolve, this can help others in the future!

miss snopes
miss snopes
Special Deliverance

Feb-13-2008 23:23

thanks everyone for your help!!!!

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