Sleuth Home - Message Boards - Newbie Questions

Aug-29-2006 08:14

I got the problem fixed, kinda, once, but now someone from another agency is trying to send me an invite and the message pops up but then it goes away. :( Then whenever I do click on it it says "no messages"

Help please:(

Aug-29-2006 09:52

Hello, cass, I'm not awake yet. You sent me a PM and I replied in PM. Duh. I'm sorry.

I don't really know that I can help you much, but here are some of the common problems I know about.

Pop ups MUST be off.

Firewalls can sometimes cause trouble and setting sleuth as a safe site usually solves that problem.

Something about Norton anti virus wreaks havoc on occasion as well, but I THINK this mostly for MAC users, and I dont' really know how to fix it.

And once upon a time, Jojo had a problem with only getting flashes and never any messages, it too what seemed ages to get it fixed, and I really don't know what they did. So, Jojo?

Also, I'm curious, are you using the back button when this happens?

*dang it! I swore there was a thread about that in the subscriber center but I can't find it, sigh...*

Anyway, I'll keep looking for more info and let you know if I find anything.

Aug-29-2006 10:06

ok, but the thing is, I'm over at my friend's house (sleuth_lover) and she gets messages just fine. It's something that has to do with my account. I'll have to wait until one of the admin's gets on

Aug-29-2006 10:07

I'm not using the back button

Aug-29-2006 15:55

We had to change lots of things for mine to start working again.


What browser are you using? IE? Firefox? Netscape?

Aug-29-2006 16:00

and do you use AOL because thats caused a lot of problems as well

Aug-29-2006 18:08

no, I have earthlink

Aug-29-2006 19:47

Ben or Sunny will probably be the best person to contact regarding this problem. However, i don't know why it would work for your friend on her computer, but not you on her computer. My guess is that you are trying to reload the screen too fast or hit the back button. If this is not the case, then I am baffled, and I can only recommend contacting Sleuth Admin

Aug-30-2006 21:43

someone please help!!! I don't want to have to create a new account!

Aug-30-2006 22:10

i think this is the thread that cfm was talking about before, though i could be wrong.
http://noir.playsleuth.com/map/cityhall/cs/post.spy?id=2178

Aug-31-2006 06:49

Ok clearly i'm not awake yet either because i've just gone and exactly what CFM did sent you a PM duh.

If your still having problems your best bet is to e-mail help@hypoware.com and take it from there