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Server Downtime and Data Rollback on October 21st
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Sleuth Admin
Sleuth Admin
Tale Spinner

Oct-21-2010 13:17

On the morning of Thursday, Oct 21, the memory on the Sleuth: Noir database server failed.

We've managed to restore database service. In addition to some downtime, we were forced to rollback the game state to the last backup taken late on Wednesday night.

First, the downtime:

Sleuth Noir was unplayable between 6am and 1pm on Thursday the 21st. In accordance with our subscription policy, all current subscribers have had their paid subscriptions extended by a full day.

And, the data loss:

Unfortunately, since we have not been able to get the old database server to work, we had to rollback the game to the state it was in around 11pm (MDT) last night (Wednesday, the 21st). This means that any progress you made in the game between 11pm and 6am this morning has been lost.

We are very sorry for both the downtime and the loss of data. We’ll do our best to avoid this kind of thing in the future.

Sleuth lives On


Replies

Secret_Squirrel
Secret_Squirrel
Safety Officer

Oct-24-2010 16:36

OH PS we are still having some game weirdness apparently :) Ben is totally all over it (< see blatant lie to make Ben look good).

brick84
brick84
Sleuth About Town

Oct-24-2010 20:17

Thanks for the info and all your hard work Sleuth Gods and Goddesses.



Peach_Detects2
Peach_Detects2
Old Shoe

Oct-25-2010 09:28

lol

Got PE contact after 12 more cases anyway and again; no big deal, you guys keep things running GREAT for the most part!

Sleuth Admin
Sleuth Admin
Tale Spinner

Oct-26-2010 10:15

Ok, so the treasure hunt weirdness should be all sorted out now.

The one remaining post-crash bug that I know about is the Game Info page. Not the highest priority, obviously, but I am working on it.

If there is another bug that's cropped up in the past couple days, please let us know.

Thank you very much for your patience with this. I know it's annoying.

Shameless plug: The fallout from this crash has created a lot of high priority work for both me and SS to handle. Mostly it's been our personal lives and day jobs that pay the price. We also need to save up to buy some new memory for that database server that blew up. Now would be a great time to renew your subscription to show us how much you care :)



Sleuth Admin
Sleuth Admin
Tale Spinner

Oct-30-2010 02:10

OK, the stats page is fixed now. As is special equipment in faction HQ.

Anybody see any other lingering bugs from the server shuffle?


Breitkat
Breitkat
Pinball Amateur

Oct-31-2010 16:56

Dunno if this is a bug or just a reallllllly big case of Christmas cheer, but the Apartments seem to have the Christmas decorations up. Are we celebrating too early, did Admin forget to take down the lights from last year (again ;-), or did we skip Hallowween??

Just curious. ;-)

Breit

shell marple
shell marple
Con Artist

Nov-11-2010 14:29

I don't think I have seen any New York Treasure hunts since the ET tried taking over the Big Apple.

I could be wrong.

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