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Tab Boot Error!!

Al Z
Al Z

Jul-25-2006 13:51

Hi All,

I already sent this in to Bug Reports, except it's not really a bug and I was wondering if anyone experienced it and if so, how can I fix it?

Every time I hit the Agency HQ tab, I get booted. I've learned though, that if I log in from a different computer, I DON'T get booted. The rest of the game works perfectly on my computer. I don't understand it at all....

So its some kind of setting on my own computer, methinks. Anyway, if anyone has any idea how to help me out, I'd appreciate it.

If this wasn't the right place for me to post this...well..I am a newbie hehe!

Replies

biggie528
biggie528
Lucky Stiff

Jul-25-2006 16:35

That's odd, I'm sorry, I've never heard of something like that happening..

Secret_Squirrel
Secret_Squirrel
Safety Officer

Jul-25-2006 17:06

This used to happen to me on occasions. Especially when I used to use Safari (Mac) browser. I don't encounter the same problem with Firefox.

I don't know whether you have more then one detective, but I have two, and I've found that if I try to have both logged on at the same time in different Windows or in different Broswers, that will do it too.

Oh also hitting the Sleuth bookmark tab instead of the Google bookmark tab will do it too, oh wait that's just my clumsiness, bugger, nevermind that one...

Makensie Brewer
Makensie Brewer
Super Steeper

Jul-25-2006 18:11

Its doing the same thing to me now with BOTH of my detectives. I've never had this problem, and Im on the same computer Ive always been using. I can go everywhere on sleuth, except, when i hit the agency hq tab, i get logged out, and it says "Sleuth is down for maintenance" I ,also, reported it as a bug. Hope it gets corrected soon :o)

LilRach
LilRach
Well-Connected

Jul-25-2006 19:07

I would try to clear your cookies and see if this helps. Sleuth relies on them to load, and clearing them might get rid of this issue.

Other than that, I have no idea how to help.

Al Z
Al Z

Jul-25-2006 22:43

UPDATE: Makensie, are you using AOL?

I can get in just fine when I access Sleuth using my Explorer to get in. With AOL the problem remains the same. I have attempted to clean my cache, my cookies, everything.

I don't know why it's happening and nobody has been able to figure it out yet, though we're trying. BUT: I have isolated the problem specifically to the AOL browser on my computer. It's weird because I didn't change any settings before the maintenence. Oh well. Mackensie, try playing Sleuth from your Explorer browser. It "fixed" the problem for me.

One day this real life mystery will be explained. At least I'm not alone!

Ms Helen
Ms Helen
Con Artist

Jul-26-2006 06:11

I've had that problem with Aol as well. At first it wouldn't let me on at all, then it would let me on but not on the city hall page. Ben told me to try resetting the cache but it didn't work. Mine just came back on by itself.

Something strange has been happening. Glad i'm not the only one thats had the problem.

Makensie Brewer
Makensie Brewer
Super Steeper

Jul-26-2006 11:06

I didnt try using explorer,still aol, but all is fine now. Thats the first thats happened to me, but whatever the problem was, glad its fixed. *humms twilight zone theme*

Sleuth Admin
Sleuth Admin
Tale Spinner

Jul-27-2006 11:15

We've tracked down the reason for this bug and I'll post the long explanation for it here. Hopefully, we've completely fixed the problem (as I'll explain below), but I want to spell out what's happening, in case it does popup again.

Symptoms:
Getting the "Sleuth - Server Down For Maintenance" message, when requesting certain pages, when the sleuth server really isn't down.

Cause:
Some ISPs (i.e. AOL) use server side caching at the proxy server layer. The last time the Sleuth Server was down for maintenance, the resulting "Server Down" error pages were cached by those proxy servers for certain URLs inside the Sleuth site. In some cases, these error page results were stored in those proxy server caches for several days. So, users requesting those pages were served the outdated "Server Down" responses, rather than fresh page results.

Who this effects:
* Users for whom AOL is their ISP
* Users who use the AOL web browser or client software
* Other users who's ISPs perform server side caching at the proxy layer

Fixes Made on Sleuth Server side:
We've altered our "Server Down" error page headers to inform proxy servers to never cache those page results. (for the techies: Cache-Control "no-store"). This should solve the problem going forward, altough there may be a few cached versions of those error pages around on certain proxy servers.

Fixes you can try if you are still getting those errors:
It's possible that there are some proxy servers out there that don't honor the standard Cache-Control header responses. Also, there may still be some erroneously cached error results floating around. In either case, one of the following fixes may resolve this issue for you:
1) Refresh your browser cache.
2) Try a different browser.
3) If you have access to a different connection, (work or library), try loggin in with your account there.


Sleuth Admin
Sleuth Admin
Tale Spinner

Jul-27-2006 11:16

If you are still getting these errors after Friday, please let me know.

Ms Helen
Ms Helen
Con Artist

Jul-27-2006 16:06

Thanks for that Ben. Finally this real life mystery has been cleared up :).


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